The 211 Connecting Point Contact Center provides information about health and human services programs and helps callers connect to the services that best meet their needs.

Services are available by phone 24 hours a day, seven days a week, and by text and instant message Monday through Friday from 8:30am to 5pm. Help is offered in many languages.

Services are accessible to people with disabilities. The 211 Connecting Point website offers guided searches by topic with information on community programs and services.

In the event of disasters such as wildfires and winter storms, 211 Connecting Point provides timely disaster-related information via the 211 call center and website.

Service area: Nevada County, Placer County, Tahoe/Truckee


Web pages

• Home - https://211connectingpoint.org/
• Quick Links for a guided search by topic - https://cde.211connectingpoint.org/

The 211 Connecting Point Contact Center can refer people to other 211 call centers in California and around the USA.

Find contact centers around the United States here.

You can also call 866-FIND-211 (866-346-3211) to find your county's 211 in California. Your call can be transferred to your local 2-1-1.

(Note: If you work at a 2-1-1 in California and would like your county to route appropriately through the 866-find-211 phone line, please contact Eve Hamilton at [email protected].)

FOR INTERNAL 211 VIEWING ONLY

211 assists Placer County residents with making appointments for COVID-19 and flu vaccines.

• INSURED people sign up at vaccines.gov - they will need to have their insurance card handy to provide info on it
• UNINSURED people sign up at myturn.ca.gov
• PEOPLE WHO HAVE KAISER PERMANENTE must work through Kaiser at kp.org

 The 211 Connecting Point Contact Center can text community members information on resources.

Information and Referral (I&R)

For local resources to meet your needs. Live agents are available Mon-Fri 8:30am-6:30pm.

• To begin your conversation in English or Espanol, text your zip code to 898211

Placer County resources

For occasional alerts (1-2 times a week) on resources only available in Placer County.

• In English, text gethelpplacer to 898211
• In Espanol, text ayudacomunitaria to 898211

Non-emergency disaster info (not active at this time)

• 211 may provide information on how to sign up for non-emergency text message updates in the event of a disaster (not active at this time)

Standard msg and data rates may apply. Text STOP to opt-out, Text HELP for technical assistance. For terms and conditions for texting with 898211, visit here. 

Web pages

• Home - https://211connectingpoint.org/
• Terms and Conditions - https://educationalmessageservices.com/policies/ 

The 211 Connecting Point Contact Center hosts 211-Travel Training, which offers free individual or group instruction for how to use Nevada County Connects, the Western Nevada County public bus system.

The travel trainer helps people create an individualized training plan to meet their specific travel needs and goals. They learn how to plan their trip, make their journey, and build confidence in using the bus system.

211 Travel Training offers three types of instruction

1. One-On-One Travel Training - Instruction in the skills necessary for independent travel on the public bus system.

2. Public Transit Orientation for Your Group or Organization - A group activity for explaining the local transportation system. Public Transit Orientation occurs at a designated location such as a classroom, home, or office. The orientation includes: overview of local transit system; use of map and schedules for trip planning; fares, passes, and payment options.

3. Route or Destination Specific…

24-Hour Crisis Line - 530-265-5811

Services
The Behavioral Health Department provides a wide variety of Adult Mental Health Services to the public, particularly for Medi-Cal recipients and those with severe mental illness. These include Mental Health Services and Alcohol and Other Drug Services. County employees provide some services, while contracted individuals and organizations provide other services, with County monitoring.

Service Range
This continuum of care ranges from acute inpatient to routine outpatient services, and includes medication services, psychotherapy, residential services, wellness and recovery, care management, long term institutional care and vocational services. Adult Services monitors the delivery of services to ensure that State standards are met for quality, timeliness and authorization.

Clinics
There are two county clinics. The Western County Crown Point Facility in Grass Valley, and a Truckee clinic at the Joseph Government Center. Visit the Locations and Hours p…

California HOPE (CalHOPE) delivers crisis phone support and a warm line for communities impacted by a national disaster. This is a Crisis Counseling Assistance and Training Program (CCP) funded by the Federal Emergency Management Agency (FEMA), and run by the California Department of Health Care Services (DHCS).

Services include:

• Individual and Group Crisis Counseling and Support
• Individual and Public Education
• Community Networking and Support
• Connection to Resources
• Media and Public Service Announcements
• CalHOPE Warm Line: 833-317-HOPE (4673)
  • California Peer Run Warm Line (ext. 1): Operates 24/7. Also 855-845-7415
    
    

Web pages

• CalHope - https://www.calhope.org/
• FEMA - https://www.fema.gov/
• DHCS - https://www.dhcs.ca.gov/Pages/default.aspx

Clinical Services, Testing, & Case Management

• Clinics
• HIV & Hep C Testing - Free HIV and Hepatitis C Testing in Nevada County - every 2nd and 4th Tuesday from noon-3pm
• HIV/AIDS Services
• Tuberculin (TB) Screening/Testing 
• Flu shots & influenza
• Immunization program
• Lead poisoning prevention
• Truckee public health services
• Naloxone/Narcan
  
  

Web pages

• Home - https://www.nevadacountyca.gov/582/Clinical-Services-Testing-and-Case-Manag
• HIV & Hep C Testing - https://www.nevadacountyca.gov/572/HIV-Hep-C-Testing

• Code Enforcement
• Report A Concern
• Complaint Form

• Code Enforcement - https://www.auburn.ca.gov/415/Code-Enforcement
• Report a Concern - www.auburn.ca.gov/RequestTracker.aspx
• Complaint Form - https://www.auburn.ca.gov/DocumentCenter/View/111/Complaint-Form?bidId=

The City of Lincoln's Code Enforcement Division applies the Lincoln Municipal Code (LMC) to address nuisances.

Report an issue online - Your identity is kept anonymous through the investigation. You do need to provide your contact information in case further information is needed.

Web pages

• Code Enforcement - https://www.lincolnca.gov/en/our-government/code-enforcement.aspx
• Lincoln Municipal Code - https://library.municode.com/ca/lincoln/codes/code_of_ordinances
• Report An Issue - https://forms.lincolnca.gov/Code-Enforcement-Request-Form